It was my third visit and each time I go in I'm always struck by how fantastic the staff are. Laid back yet approachable, they never make me feel rushed and they're utterly untroubled by my granny stick (I have a fabulous floral walking stick, it resembles your grandmother's carpet or such like). As alway they were super busy, despite not offering any Black Friday discounts and the mini me and I headed in. The entire shop is a treasure trove of magic to us, like the Willy Wonka's Chocolate Factory of the body product world. No sooner had we stepped through the door and we were greeted with a bath bomb demo in the biggest sink you've ever seen!
We made our way to the back, stocked up on our favourites, including everything Rose Jam and then jumped in the lift up to the next floor where all the fizz banging, glitter popping, bath bombs were to be found.
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Little Snow Fairy gift box, Dashing Santa Bath Bomb, Peeping Santa Bubble Bar, Mmmelting Marshmallow Moment, Butterbear, The Comforter Bubble Bar, Luxury Lush Pud.
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The customer service we received was truly above and beyond! Trying to make decisions and fill my basket with walking stick and child was difficult, I was soon rescued by a member of staff, who offered to take him to play with their fun. A magic squidgy soap-slash-play doh hybrid. While they were busying themselves making Santa, I took the opportunity to sneak the bath bombs I wanted for his Christmas Eve box into my basket, mission accomplished! After I wandered back over and thanked her profusely we continued browsing, until she tapped me on the shoulder and presented him with his own set of Santa Fun to carry on the fun at home. If you ever happen to see this, thank you so much Georgie!
He then spent a full five minutes trying to decide whether to buy the Snowman Shower Jelly or Fairy Dust (pink, sparkle body dust) from his pocket money. We had another interaction with a fab staff member who let him test them both and he finally settled on the Fairy Dust. Happy with our lot, we wandered over to the till but a small tap on Edward's shoulder stopped him. He'd been presented with another gift, the shower jelly he'd been pining over!
Overjoyed, we finally went to pay. The cashier asked if the Fairy Dust was his and he suddenly became flustered and embarrassed. He whispered that it was and I explained that my munchkin is often picked on by the other boys at school for liking pink, taking ballet lessons and being too "girly". We chatted and I paid but instead of handing over the bag, she strolled over and grabbed the Intergalactic bath bomb. Popping it in a bag, she turned to my gorgeous squish boy and said it was her gift to him, so long as he promised to carry on being himself because he was great and he should never let the nasty comments of the other boys at school get him down.
By that point the generosity and kindness shown to us by staff was just too overwhelming and we both cried in the lift back down. I honestly want to thank those staff members from the bottom of my heart for making my boy feel accepted and worthwhile, what you gave him, a certainty that it's okay to be himself, was priceless.
After leaving the store we saw a homeless man and his dog sat outside. Partially to teach my monkey that it's also important to give, we decided to pop in to a nearby Boots and buy him food and supplies. He was so grateful that I ended up shedding further tears. Now, every time we walk past someone who sadly has no place to go but the cold pavement, on little squish's request, we go into the nearest shop or cafe and buy them a meal.
After all, it's important to pay it forward.
Katy x
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